Trouble logging in to the site? Questions about payment?

here's some quick help answers

We’re thrilled you are taking the time to check out HBL.org & all the great resources HBL has compiled for you. While most of the excellent, informative, and helpful content – such as the Hawai‘i Bike Laws, group ride calendar, upcoming events, advocacy alerts & initiatives – is perusable for everyone, we’re excited to have special features built in just for current HBL members to access like curated routes, member discounts, and more.

We’ve been listening, and are sharing the answers to some common questions from people using this site. If your question/issue is not answered below, please give us a call or shoot us an email & we’re happy to help.

Signing in

As a dues-paying, current member with the Hawaii Bicycling League, you get all the HBL member perks that come with it. Have a current membership with HBL? Make sure to sign-in FIRST to the HBL.org site to get those discounts automatically applied to your ride registration or merch purchase!

On DESKTOP Computer: Look to the top right corner & hit “Sign In”.

On MOBILE Device: Hit the ☰ (three horizontal lines) in the top right corner to bring down the Menu. Select “Member Login”.

Your Username is your email. The unique email address your HBL member account is set up with is linked to your individual HBL membership.

No. Unfortunately you cannot modify your Username. To set up your HBL member account using a different email, we recommend you wait till your current membership expires & then create a new account (with the email of your choice) when you renew your membership.

We totally get that some people might have a joint email they share with their partner, child, etc., but since the membership system requires a unique identifier to be able to recognize members & give them their proper benefits we ask that you sign up individually, using your own individual email.

Please call HBL at (808) 735-5756 during office hours and we’re happy to help.

Seeing the message ERROR: Your username or password was incorrect”?

If you remember setting up a password for your HBL account recently, make sure that you are using the same email you signed up with (typos can happen!).

Still not accepting your password? Click “Forgot Password” & type in your email address associated to your HBL account & click the “REQUEST PASSWORD RESET” button… 

OUTCOME 1:ERROR: That Username or Email wasn’t found.” 

It shows:

This means you don’t have a current membership with HBL tied to that email address.

Try using a different email address to login, OR….

Start fresh & set up your account with all your most recent contact info by getting your HBL membership up to date by clicking here!

OUTCOME 2: “SUCCESSFULLY REQUESTED PASSWORD RESET”

It shows:

Great, we have you on file as a current member with that Username (yay!). An email was sent to that address just now – check your email inbox for that email (sent from: webmaster@HBL.org) & simply click the link it contains to update & save your new password!

Password trouble?

You created your password for your HBL account (no special character requirements are needed). HBL staff does NOT know your password. But we can help you login if you’ve forgotten your password!

Click here to request a password reset link for your HBL account to be emailed to you.

If you type in your Username (email address) and it pops up “ERROR: That Username or Email wasn’t found.” that means the email address you typed does not have a membership associated with it. You can…

FIRST: Double check your email is typed in correctly (typos happen!)

SECOND: If you use a different email address (or had one that you might have registered with in the past with HBL) try typing that in as your Username.

LAST: Call HBL or email Membership@HBL.org and we can look into what’s going on!

If you don’t remember setting a password for your HBL account recently (in the past year) check to see you you have an account with set up with HBL by clicking here. Simply type the email address you use in & hit the blue “REQUEST PASSWORD RESET” button. You’ll either see:

ERROR: That Username or Email wasn’t found.”, which means the email address you typed does not have a membership associated with it (& therefore you never set up an account or password), OR

“Successfully requested password reset”. If that’s the case, check that email account for the email from HBL (sent from webmaster@HBL.org) & click the link in that email to set your password. Done!

No worries, passwords can be hard to remember! Click here to have reset password link emailed to you.

Payments

Paying for HBL membership, event registration, merchandise, or making a donation? These all help HBL get the work done and we truly appreciate your support.

LockThis site is secure  – we’ll never share your password or information with other parties. HBL does NOT keep any credit card information on file.

Nope! No PayPal account is needed. You don’t have to set up an account either if you don’t want to, simply choose “Checkout as Guest” (it’s the grey button under the blue Next button) & proceed to payment.

PayPal is the payment processor HBL uses so that you can pay securely with your credit card online! HBL does not receive or retain any information related to your credit card.

 

Don’t want the convenience of having your membership auto-renew? Please email us at Membership@HBL.org if you would like to stop your auto-renewal for future membership payments (through PayPal). 

Current members save money when registering for HBL events and HBL merchandise bought through the site! Make sure to SIGN IN first to receive your discounts–they’ll be applied automatically to any purchases you make through HBL.org.

Yes! After completing your payment online a receipt will be emailed to the email address you provided.

Yes, when making any additional donations to HBL a receipt showing your tax-deductible contribution will be sent to you (for all donations made in which no goods or services were provided in exchange). Mahalo nui!

If you have any questions or would like to request a deductible donation letter mailed to you, please email Bicycle@HBL.org.

Indeed. You may mail a check or money order payable to “HBL” to:

Hawaii Bicycling League

3442 Wai‘alae Avenue, Suite #1

Honolulu, HI 96816

Please note there is a Returned Check Fee of $25.00.

For those that would like that old school paper+pen method, click HERE for a printable HBL Membership Form.

If none of the above answers helped address the issue you’re having, give HBL a call during open hours at (808) 735-5756, or email Bicycle@HBL.org at any time.

Tip: Screenshots of the issue you’re seeing are super helpful for HBL staff & may be able to help us resolve the problem quicker!